Office Policies

New Patients

All new patients must be referred by another physician for a specific problem or question.  This will be addressed and a detailed treatment program formulated.  A report will be sent to the referring physician and he/she will continue to provide ongoing care.  In some cases, periodic follow-up visits may be necessary with the rheumatologist for the ongoing management of a rheumatic disease in addition to care by your primary care physician.  We would like to emphasize that in all situations we wish to support and enhance your primary physician’s management of your care. 

Financial Policy

As physicians our relationship is with you, not your insurance carrier.  Please remember, all charges (including copays) are your responsibility and payment in the form of check, cash, VISA, Discover, or MasterCard is required at the time of services are rendered unless other payment arrangements have been approved in advance.

We do participate with Medicare, Blue Cross, Blue Care Network, United Health, Cofinity, Aetna and Priority Health and will submit these claims for you.  Anyone who has HMO, PPO, or any other managed care plan is responsible to arrange prior approval from your primary care physician.  If you have any other type of insurance, you must submit the claims yourself to your insurance carrier.  We will, however, assist you by providing you with the proper forms needed to submit to your carrier so they can reimburse you directly.  Returned checks and balances older than 30 days may be subject to additional collection fees. 

Broken appointments or appointments cancelled with less than 24 hour notice contribute to higher healthcare costs for all of us.  If insufficient notice is given to allow scheduling another person from our emergency cancellation list,  a $100.00 rescheduling fee will be charged for a missed new consultation and $50.00 for a office visit.  We appreciate you communicating with us about changes in your availability so we can serve you as well as others most effectively. 

Unfortunately because of changes in the federal healthcare policy, we are no longer able to participate with Medicaid.  If you have Medicare as your primary insurance we will submit the claim for you. Medicaid does not make any payment as a secondary insurance.  So if you would like to receive care at WMR, you will be responsible to pay 20% of the discounted Medicare fee at the time of service.  This typically is around $40.00 for a new patient evaluation and $20.00 for a follow up appointment. We hope you find value of our service.

Privacy Policy

We understand the importance of guarding your confidential medical and personal information.  We strive to meet or exceed all federal standards of high quality care. Click here to download the full WMR privacy policy.

What to Bring to the Office

Prior to arriving for your consultation, please fill out the “Patient Registration Form” and the “WMR New Patient Health Questionnaire”.  This will save you time answering questions and leave more time with the doctor to address your questions.  Be sure to bring both of these with you.  

Alternatively, if our office has provided you log in information and a password,  you can speed your pre-registration by completing the online WMR New Patient Health Questionnaire.  This is can be accessed via the link on our homepage.

Records of any previous evaluation for the problem you think would be useful.

Your regular shoes, orthotics, splints canes or other adaptive equipment you feel the doctor should evaluate. 

If you would be more comfortable wearing a T-shirt and shorts rather than a traditional medical examination gown, please feel free to bring such attire.

© 2019 West Michigan Rheumatology, PLLC  1155 East Paris SE, Suite 100  Grand Rapids, MI 49546   Voice 616.459.8088    FAX 616.459.8312