Welcome to West Michigan Rheumatology.
West Michigan Rheumatology, PLLC
1155 East Paris Avenue SE, Suite 100
Grand Rapids, MI 49546
The office is open from 8:00 AM to 4:30 PM, Monday – Friday, with lunch from 12:15-1:15. (Note: We do not begin answering the telephone until 8:15 am.)
How to Contact Us
Our friendly and knowledgeable staff are available to answer your questions via:
- Telephone 616.459.8088
- Fax 616.459.8312
- Secure messaging through the patient portal
We are located in the medical corridor of East Paris Avenue on the Southeast side of Grand Rapids between Lake Drive and Cascade Road. Use I-96 exit 40 and travel west to reach East Paris.
From North of Grand Rapids: Follow US-131 S to I-96 East. Take Exit 40 for Cascade Rd W. Stay in the 2nd lane to the right (labeled East Paris). Keep right on Cascade and turn left in 0.3 miles on East Paris Ave. Turn right in 0.4 miles into 1155 E. Paris Ave. SE.
From South of Grand Rapids (Kalamazoo): Take US-131 N toward Grand Rapids and merge onto M-6 E. Merge onto I-96 towards Muskegon. Take Exit 40 for Cascade Rd W. Stay in the 1st lane to the left (labeled East Paris). Keep left on Cascade and turn left in 0.3 miles on East Paris Ave. Turn right in 0.4 miles into 1155 E. Paris Ave. SE.
From East of Grand Rapids (Lansing): Take I-96 West toward Grand Rapids. Take Exit 40 for Cascade Rd W. Stay in the 2nd lane to the right (labeled East Paris). Keep left on Cascade and turn left in 0.3 miles on East Paris Ave. Turn right in 0.4 miles into 1155 E. Paris Ave. SE.
From West of Grand Rapids (Holland): Take I-96 E to M-6 East. Merge onto I-96 towards Muskegon. Take Exit 40 for Cascade Rd W. Stay in the 1st lane to the left (labeled East Paris). Keep left on Cascade and turn left in 0.3 miles on East Paris Ave. Turn right in 0.4 miles into 1155 E. Paris Ave. SE.
How to Prepare for Your Consultation
- Prior to arriving for your consultation, please fill out the “Patient Registration Form” and the “WMR New Patient Health Questionnaire”. This can be downloaded by clicking the link Download WMR New Patient Packet
- This will save you time answering questions and leave more time with the doctor to address your questions. Be sure to bring both of these with you.
- You may also wish to bring records of any previous evaluation for the problem you think would be useful. In addition bring your regular shoes, orthotics, splints, canes or other adaptive equipment you feel the doctor should evaluate.
- If you would be more comfortable wearing a T-shirt and shorts rather than a traditional medical examination gown, please feel free to bring such attire.
- Please arrive at least 15 minutes prior to your appointment time for registration, so that completion of these procedures does not cut into the time scheduled for you to consult with the doctor.
After You Arrive at WMR
When you arrive at our office you will be greeted by our receptionist. She will introduce you to the iPad interface that we use to record new patient documents.
Using the iPad you will also:
- Confirm your current address and insurance information.
- Give permission for your physician at WMR to treat you.
- Sign the HIPAA form. This from the 2001 HIPAA Privacy Rule (45 CFR §164.500-534) that ensure the privacy of patients is protected while allowing health data to flow freely between authorized individuals for certain healthcare activities.
- Sign that you have reviewed and understand the practice policies for West Michigan Rheumatology, PLLC.
- Complete a symptoms review checklist and arthritis related function and symptoms questionnare.
Our Office Policies
- Please arrive on time for all scheduled appointments.
- If you cannot attend an appointment, please call and cancel your appointment at least 24 hours in advance.
- If you cancel an appointment less than 24 hours in advance, you will be charged a late-cancel fee of $30.
- If you do not cancel and do not attend an appointment, you will be charged a “no-show” fee. This fee will be $100 for New Patient appointments and $30 for follow-up appointments.
- We expect you to pay your co-pay when you come into the office for your appointment.
- The patient and/or guardian are responsible for bringing his/her insurance card to EVERY visit.
- You are responsible for all fees if your insurance does not cover our services for any reason.
- We do not participate with Medicaid, as a primary or secondary insurance carrier, and cannot accept this insurance as a payment.
- If you do not pay an outstanding balance in a reasonable amount of time, you may be discharged from our practice.
- If your insurance coverage changes/renews – it is your responsibility to alert the office staff of this change before the time of your appointment.
- All refill requests require at least 2 full business days to be processed. (Not including weekends or holidays)
- Sometimes you will need to attend an appointment before a medication can be refilled.
- If your medication is not covered by your insurance company or if you need a prior authorization/formulary exemption, please have your pharmacy fax us a request with your prescription plan information.
Medical Student and Resident Education
In addition to the education of our patients, we are committed to increasing rheumatic disease awareness of our health care providers in West Michigan. WMR is a key training site for the MSU College of Human Medicine. All of our physicians are faculty in the Michigan State University College of Human Medicine and our practice supports the internal medicine and family practice residencies of Mercy Health St. Mary’s Health System. Each month we have 1-3 medical students or residents rotate with us in our clinic. This supports an environment of inquiry and collaboration which we believe results in a higher standard of care made available to our patients. We always remain aware that you are the most important learner at WMR.
Notice of Privacy Practices and Non-discrimination
Notice of Privacy Practices
This noticed describes how medical information about you may be used and how you can get access to this information. Please read it carefully.
Our Legal Duty
We are required by law to protect the privacy of your health information. We are also required to give you this notice about our privacy practices, our legal duties, and your rights concerning your health information. We will follow the privacy practices described in the notice. We reserve the right to change our policies and the terms of this notice at any time. Any changes we make will be effective for all of the information we maintain, including the information we created or received before we made the changes. If this notice is changed, the new notice will be made available for patients to read. You can request a copy of our notice at any time. For more information about our privacy practices or for additional copies of this notice, contact us using the information listed at the end of this notice.
Uses and Disclosures of Your Health Information
We use and disclose health information about you for treatment, payment, and healthcare operations. This means that we may use or disclose your health information:
- To a physician or healthcare provider who is providing treatment to you.
- To obtain payment for services that we provide for you.
- To assess the care that was provided and monitor the quality and effectiveness.
Additional Reasons to use and Disclose Your Health Information:
- When you specifically request and authorize us to do so in writing.
- We may release your health information to authorized friends or family members you have listed.
- To provide appointment reminders via phone, mail, email.
- To provide test results. We will leave a message to have you call us back.
- To meet legal requirements- we may disclose information as requested by law for certain judicial or administrative court proceedings.
- For certain public health activities, we are required by law to report certain information for disease control and public health investigations.
- To prevent serious harm to you or others- we are obligated to report abuse, neglect, and domestic violence.
- For research purposes, it must be approved by the Institutional Review Board with reviewed proposals and established protocols to ensure that your privacy is protected.
- When required by the Food and Drug Administration.
- To a coroner or funeral director to complete their legal duties.
- To comply with workers’ compensation laws.
- We will disclose information to facilitate organ, eye, or tissue donation.
- You have the right to obtain copies of your health information by completing an Authorization Form.
- You have the right to request that we place additional restrictions on the usage of your medical information. These restrictions cannot hinder treatment, payment, or requirements of the law.
- You have the right to request any information in your record that you feel is incorrect. We may deny the request in certain circumstances.
Questions and Complaints
We support your right to the privacy of your health information. If you would like more information about our privacy practices or have questions, please contact us:
Contact: Privacy Officer
Address: 1155 East Paris Avenue SE, Suite 100, Grand Rapids, MI 49546
Phone: 616.459.8088 Fax: 616.459.831
West Michigan Rheumatology, PLLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. West Michigan Rheumatology, PLLC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. West Michigan Rheumatology, PLLC provides free aids and services to people with disabilities to communicate effectively with us, such as: Written information in other formats (large print and accessible electronic formats). If you need these services, contact the Compliance Officer for West Michigan Rheumatology, PLLC at: (616) 459-8088. If you believe that West Michigan Rheumatology, PLLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Compliance West Michigan Rheumatology, PLLC 1155 East Paris Ave SE Suite 100 Grand Rapids, MI 49546 Phone (616) 459-8088 Fax (616) 459-8312. Email: firstname.lastname@example.org You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Compliance Officer is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html